At Zacdemia, our mission is to provide quality education through free online courses. As of now, most of our offerings are completely free of charge. However, this policy outlines our refund and return practices for any paid services we may introduce in the future (such as certifications, premium content, or downloadable materials).

1. Free Courses

  • All courses currently offered on Zacdemia are free.

  • Since there is no monetary transaction involved, no refund or return is applicable to these free offerings.

2. Paid Services (If Applicable)

If Zacdemia introduces any paid features in the future (e.g., paid certifications, premium resources, or membership), the following policy will apply:

a) Eligibility for Refund

  • You may be eligible for a full refund within 7 days of purchase, provided:

    • You have not completed more than 25% of the course or content.

    • You have not downloaded the associated certificate or materials.

b) Non-Refundable Cases

  • Refund requests made after 7 days of purchase.

  • If a significant portion of the course or service has already been consumed or downloaded.

  • Promotional or discounted purchases (unless otherwise stated).

3. How to Request a Refund

To request a refund, please contact our support team with:

  • Your full name

  • Email used to register/purchase

  • Order/payment reference (if applicable)

  • Reason for the refund request

📧 Email: [your@email.com]

We aim to respond within 3 business days and process approved refunds within 7-10 working days, depending on your payment method.

4. Modifications to This Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this page, with the “Effective Date” updated accordingly.

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